Purchase information

When you click “send order” in our checkout your purchase is finalized and you will have a payment responsibility for the specific order. When you place an order, you will receive an acknowledgement email confirming receipt of your order. We reserve the right to have products selling out of stock, if your order is affected we will contact you by email immediately.

You can choose to pay in advance before your order is delivered. We will send you an email confirmation with instructions on how to pay into our bank account. Your order will be dispatched as soon as we receive your cleared payment. This will normally show in our account within 2-3 bank days. When the order is sent, you will receive an invoice for accounting purposes.

When paying by card, the total sum of your order will be reserved directly on your card upon the placement of your order. The amount will be withdrawn from your card within 7 days after placing the order. If you do not require your order to be debited before your order has been delivered, we kindly ask you to select another payment method.

Together with Trustly Group AB (Org. no. 556754-8655), we offer direct bank payments where the payment is made directly from bank account to bank account via Trustly. Here you can read more about Trustly's terms and conditions.

Swish is a free mobile payment service. You pay for your purchase by logging into your Swish app and approving the purchase with Mobile BankID. You will immediately receive a payment confirmation and the money will be deducted from your connected account.

Together with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer the following payment options where payment is made directly to Klarna:

PayNow: Automatic withdrawal from your bank account: based on direct debit, your account will be debited approximately two business days after the purchase has been made or the goods have been shipped. A credit check will be carried out in order to issue a 30-day invoice if the direct debit does not go through.

PayLater: Payment is due 30 days after the goods are shipped. No invoice fee is added. A credit check is performed in order to issue a credit invoice.

PayOverTime: The amount is paid off in installments over an agreed period of time. A credit check is conducted so that a credit note can be issued.

You can find further information about Klarna’s terms here .

All orders are shipped directly from our central warehouse in Sweden by DSV or DHL. If you make a purchase from us, it will be delivered to your home or to a collection point.

FREE shipping on orders over 499 SEK*
For orders under 499 SEK*, a flat shipping fee of 49 SEK* applies

Delivery times
Sweden: 2-5 business days
Other European countries: contact us for more information

PLEASE NOTE! The delivery time may vary for different products and if the product is in stock, a delivery time of 2-5 days from receipt of order and approval of payment applies. Please note that delivery times may be longer than usual due to public holidays.

Remember to check the goods when they arrive! Visible damage should be reported directly to the driver and hidden damage reported within 7 days after receiving the shipment. Please always receive the goods yourself, so that they are not waiting for a long time without being checked. We can do nothing to remedy shipping damage filed later than 7 days.

Change of delivery address For any adjustment/change of delivery address, we charge a fee of 99 SEK.

Unclaimed delivery
If you do not receive or collect your package within 14 days, a fee for unclaimed packages will be charged. The fee is 200 SEK for all products.

When purchasing products from us, you always have the right to change your mind within 14 days. In simple terms, this means that you have the option to cancel your purchase within 14 days of receiving the goods. The goods do not need to be returned to us within the 14 days, but you must notify us within 14 days.

This is done most easily by sending an email to us at info@peppercookware.com with your order/invoice number. You can also use the Swedish Consumer Agency's standard form to exercise your right of withdrawal.

The repayment of your paid sum (in full, including shipping & handling fee) will be returned to you as soon as possible.

We will refund the amount you paid as soon as possible. The legal requirement is 30 days from the date we receive the goods, but we will of course, do this faster as standard.

When exercising your right of withdrawal, you are responsible for the return shipping costs. Please feel free to contact us in advance to find out the return shipping costs for your specific item. There is a standard form for exercising your right of withdrawal, which you as a consumer can access on the Swedish Consumer Agency's website. A direct link can be found here: Right of withdrawal,

In order to receive a full refund of the order value when exercising your right of withdrawal, the item must be in essentially unchanged condition. If the item has been used, a deduction for depreciation will be made, which is the decrease in value that the item can be deemed to have suffered during use. This reduction is mainly assessed on the basis of what the item can be sold for as second-hand. The original packaging must also be included. If this is no longer available, a deduction will be made and it is up to you, the customer, to arrange new packaging for the return of your item.

Please read more about the right of withdrawal on the Swedish Consumer Agency's website

In the event of a dispute, we follow the recommendations of the General Complaints Board. We also refer to EU's online platform, which provides all consumers with access to out-of-court dispute resolution for disputes arising from cross-border e-commerce.

Our privacy policy is based on the EU regulation on data storage, known as GDPR. The full text and further information can be found on their website

Lindström & Sondén AB, 556762-7392, Havsbadsvägen 1, 262 63 Ängelholm, is the owner of data collected from this site. This privacy policy regulates how we handle the collected data.

Lindström & Sondén AB collects user data in order to offer a good shopping experience. We collect data for three purposes:

A. To complete purchases

B. Through customer contact that arises when customers contact us

C. Through our loyalty programme

The data may include your name, delivery and billing address, email address, telephone number and specific details about your purchase or enquiry. Please see Appendix 1 for detailed information about the data we store. In addition to data storage, we automatically receive your IP address when you visit our sites; this is to learn more about technical aspects such as browsers and operating systems. This is not linked to any personal information.

Our websites use cookies to make them functional.

The EU has established a number of grounds that are considered lawful for storing data, such as information needed to complete a contract or consent. See Appendix 1 for a specification of the grounds on which we base our data collection.

When an order is placed, the data is stored on a contractual basis in order to enter into a purchase agreement. When you share personal data by participating in our loyalty programme or contacting our customer service, we assume your consent to data storage in accordance with the terms of this policy. We only store the data for the specific case.

If, after participating in our loyalty programme or contacting us as a customer, you change your mind, you can withdraw your consent at any time by contacting us at: info@peppercookware.com or LSbolagen, Havsbadsvägen 1, Ängelholm, 262 63 SWEDEN. The same applies to requests to transfer data to other companies.

We follow the market's best practices to ensure we protect your personal data in the best possible way. The main purpose is to prevent data from being lost, misused, altered or destroyed.

Personal data is not shared with third parties, except:

All changes to our privacy policy will be published on our site. If there are urgent and critical changes, they may also be sent out via email.

3-Year Warranty
All Pepper products include a 3-year warranty that covers manufacturing defects and functional faults under normal household use. The warranty does not cover normal wear and tear, misuse, or cosmetic changes that do not affect function. Our goal is simple: to ensure you feel confident in the lasting quality of every Pepper product you bring into your kitchen.

In the event of any shipping damage or product defects, please contact us at info@peppercookware.com or call our customer service on +46 (0)10 18 811 95.

At peppercookware.com, you have a 3-year right to complain from the date of purchase.

Our price guarantee applies to products that any of our competitors have available at the time of purchase. The price guarantee means that if you find one of our products at a lower price anywhere else, we will match that price. Note! The price guarantee does not apply after the product has been purchased.

Our search results are based on relevance. Relevance depends on the data in the product titles, description and specifications in relation to the search text. The order in which products are presented is ranked according to how quickly our automated system identifies the product as relevant and is then sorted in descending order. Search rankings are never based on personal information and searches are never stored.